Delivery

At Bluebird Ski, we want you to be completely satisfied with your skiwear purchase. Please read our delivery and returns policy carefully.

UK Standard Delivery:
  • Cost: £3.99 for orders under £150.
  • Free Delivery: Orders over £150 qualify for free standard delivery.
  • Delivery Time: 3-5 working days.
UK Express Delivery:
  • Cost: £7.99
  • Delivery Time: Your order will be delivered within 48 hours (2 working days) from dispatch. Orders placed before 1 PM Monday-Friday will typically be dispatched the same day. Orders placed after this time or on weekends/bank holidays will be dispatched the next working day.  
General Delivery Information:
  • All deliveries are to UK addresses only.
  • Working days are Monday to Friday, excluding bank holidays.
  • You'll receive a confirmation email with tracking information once your order has been dispatched.
  • While we strive to meet all delivery times, unforeseen circumstances (such as extreme weather or carrier delays) may occasionally cause delays. We appreciate your understanding in such situations.

RETURNS

We hope you love your Bluebird Skiwear, but if for any reason you are not completely satisfied, you can return your items within 30 days of receipt for a refund.
Eligibility for Returns:
  • Items must be returned in their original, unused condition, with all tags and labels still attached.
  • Clothing must be unworn, undamaged, and free from dirt or marks.
  • For hygiene reasons, we cannot accept returns on opened underwear or socks unless they are faulty.
  • Footwear must be tried on carpeted surfaces to protect the soles and returned in its original, undamaged box. Do not apply any labels or tape directly to the product box.
How to Return Your Order (UK Customers):
  1. Notify Us: Please notify us of your intention to return within 14 days of receiving your order. While you have a further 14 days to send the item back after notification, informing us early helps us process your return efficiently.
  2. Package Your Items: Carefully package the item(s) you wish to return, ideally in their original packaging. Please ensure the item is protected during transit.
  3. Return Shipping Cost: The cost of returning the item(s) is the responsibility of the customer. We recommend using a traceable and insured service, such as Royal Mail, as we cannot be held responsible for items lost or damaged in return transit.
  4. Send Your Return To: Bluebird Ski Returns 
Refunds:
  • Once your return is received and inspected, we'll notify you of the approval of your refund.
  • If approved, your refund will be processed to your original method of payment within 14 days of us receiving the returned goods.   
  • Please note that the original standard delivery charge of £3.99 (if applicable) will be refunded for cancelled orders where the entire order is returned within the 14-day cooling-off period. However, any express delivery charges (£7.99) will not be refunded.
  • We reserve the right to reduce the amount of money refunded if the value of the goods has been reduced by your handling of them (e.g., if the item shows signs of wear or damage).
Faulty Items:
  • If an item is faulty, not as described, or not fit for purpose, please contact us immediately at info@bluebirdski.co.uk with details and photographs of the fault.
  • You have a legal right to a full refund if an item is faulty within 30 days of receipt.
  • For faulty items, we will cover the cost of return postage. We will provide instructions on how to return the faulty item.
Exchanges:
  • Unfortunately, we cannot offer direct exchanges. If you wish to exchange an item for a different size, please return the original item for a refund and place a new order for the desired item.

Consumer Rights: This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

For any questions regarding delivery or returns, please contact our customer service team at info@bluebirdski.co.uk.